Delivery Information

Shipping Information

A Framed Name will ship your order via UPS ground within the continental USA. Most custom orders are shipped within 1-2 weeks. Quick order items can be shipped within 1 business day if in stock. UPS ground shipping can take an additional 3-7 business days or more to reach you. UPS does not deliver UPS ground shipments on the weekend. 

You will receive an email telling you when your order shipped which will give you your UPS tracking number to track your order. You can also email us or call us at 1-504-888-3733 to enquire about your order.

We do not ship internationally at this time.

Return Policy
If a frame is delivered damaged, you may return your item for a replacement. Due to the customization of our frames, refunds are not allowed. You must contact A Framed Name within 5 business days of delivery date if a frame is damaged. Please return it in its original carton. Email us at or call us at 1-504-888-3733 to notify us of the return. We cannot accept items for return after the 5 business days. Please include your name and order number with your return.

A new frame will be created and sent within 1-2 weeks. We will mail you the return receipt for your records.


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